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Managed IT Services
MANAGED
IT
SERVICES
R Associates Incorporated (RAI) is using our 40 years of relevant experience in IT to deliver world-class services to our clients so they can achieve better performance to their end customers. We have resources that span the IT, delivering the functions to make your compute infrastructure work. We provide the people, tools and capabili-ties to make sure systems run efficiently and your people productive.
R Associates provides each customer with fanatical customer service. In addition to the service you would expect to receive from any partner, our customer first mentality puts your needs ahead of everything else we do. It means we bring unparalleled support that measure above and beyond typical standard support offerings of other providers. Below is a complete list of services available based on your level of service:
Budget – RAI bills you a flat rate each month, no hidden fees or variable costs, so you can manage your IT budget easily. This low monthly payment eliminates the trouble of managing hourly charges from service technicians to address system failures or hardware crashes. We will manage your IT and eliminate your worry.
Fast Response – RAI provides you the quickest response in the industry. A live body 24/7 over the phone or an email to support@r-associates.com will create a managed service event to speed resolution. And, with remote management tools, we can access your desktops or servers within seconds to resolve any issue you encounter quickly and with limited interuption to your business.
Skilled Engineers – RAI staffs an extensive and diverse engineering team with skills to address the most complex environments. We have compentencies across Networking, Virtualization, Managed Switches, Antivirus, Clusters and so much more. Our engineers are well versed on your environment, so any one can be assigned to address your issues, no worries about vacations or sick days.
Peace OF Mind – RAI maintains 24/7 monitoring and care for your systems, so you can sleep at night knowing we are watching over your infrastructure and technology investment. From your most sensitive data being backed up to your critical applications running properly, RAI will be there to keep everything running – smoothly. This runs 24 hours a day, 7 days a week.
And, The Cloud – RAI can then take you to the cloud, seamlessly, so your employees receive the benefit, at no risk to you. We can host everything for you in the cloud, from Hosted e-mail, Hosted servers or desktops, or Offsite Backup. The updates to the technology would be included, no migration necessary – EVER!!
5 to 25 PC’s: $21
26 or more PC’s: $18
1 to 5 Servers: $135
6 or more Servers: $115
5 to 25 PC’s: $30
26 or more PC’s: $25
1 to 5 Servers: $250
6 or more Servers: $220
| MANAGED SERVICE PLANS | BASIC | PREMIER |
|---|---|---|
| PC and Server Management | ||
| Unlimited Phone Support (Help Desk) | ✔ | ✔ |
| Unlimited Remote Control Support | ✔ | ✔ |
| Unlimited Onsite Support | ✔ | ✔ |
| Microsoft Application Support | ✔ | ✔ |
| Server Patch Management | ✔ | ✔ |
| Drive Space Monitoring | ✔ | ✔ |
| File and Printer Services Management | ✔ | ✔ |
| Event Log Monitoring | ✔ | ✔ |
| Log File Maintenance | ✔ | |
| User Access & Security Administration | ✔ | |
| Server Maintenance and OS Upgrades | ✔ | |
| Online License Management | ✔ | |
| Handheld Support | ✔ | |
| Network Management | ||
| Network Device Connectivity | ✔ | ✔ |
| Router and Switch Connectivity | ✔ | ✔ |
| Proactive Network Monitoring | ✔ | ✔ |
| Router and Switch IOS Upgrades | ✔ | |
| ISP and 3rd Party Vendor Management | ✔ | |
| Firewall and VPN Management | ✔ |
Additional Services: RAI adds to our portfolio of services with automated cloud backup and recovery services to boost your productivity and reduce your time spent managing data loss, covering files, folders, SQL data, system state or VM images. We also offer the world’s most popular email solution (MS Exchange 2010) with Outlook, includes hosting mobil- ity services, email archiving, McAfee SPAM filtering, and Message Continuity: