This table compares RAI's service offering by maintenance feature. If you need more detail about a maintenance feature, please refer to the Maintenance Table Terms page.
The RAI Maintenance Options table is also available in Adobe PDF format. The PDF file will open in a new window or tab of your browser. Please visit www.adobe.com to download the Adobe PDF reader.
RAI Maintenance Table - PDF
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Maintenance Features |
Critical Care |
Complete Care |
Standard Care |
Parts Care |
Remote Care |
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Coverage Hours |
7 x 24 x 365 |
24-Hr Weekdays |
9 x 5 Weekdays |
9 x 5 Weekdays |
9 x 5
Weekdays |
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On-Site Response Time |
< 4 Hours |
< 12 Hours |
< Next Business Day |
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Telephone Tech Support |
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Electronic Tech Support |
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Return to Depot Repair |
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Open Source Software Support |
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3rd Party Application Support |
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Technical Account Manager |
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On-Site Operational Reviews |
Quarterly |
Semi-Annually |
Annually |
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Optional |
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On-Site Spares |
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Optional |
Optional |
Optional |
Optional |
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Remote Management |
Optional |
Optional |
Optional |
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Hardware & Performance Monitoring |
Optional |
Optional |
Optional |
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Weekly System Operational Summary |
Optional |
Optional |
Optional |
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